FMS4 handles job booking, allocation, messaging, complaints, reports, customer management, franchise management, prospective franchisees, services, divisions, etc. This system is accessed by National, CCC’s, DFs and RFs regularly for all these tasks. FMS has evolved over the life of Jims. FMS4 runs as a 3 tier model over .NET web services, with Postgres backend, and VB6 front end. A single central database is used by everyone!